Frequently Asked Questions
Please read our FAQ before sending us a message.
All delivery fees will be updated in cart when you have entered your delivery address.
The payments method available including FPX, VISA, Master, and PayPal.
We thrive for the best customer service. Once payment is confirmed, we will send out your parcel within 3-5 business days through courier service.
Our website is protected with SSL (Secure Socket Layer, “https://” will be shown in your browser address bar), all communication between you and our website is encrypted. SSL is the industry standard security technology between web server and a browser, even Online Banking is using this security technology.
Once payment has been confirmed, we will engage with the fastest-available courier service to deliver your parcel, including GDex, J&T, etc. You would be expected to receive your parcel within 2-4 business days (depending on your delivery address and the courier service delivery schedule)
Yes. A copy of your invoice will be email to you.
Send us an email
All communication with us will be done through email. We will try our best to reply to you as soon as possible.